Vantae Terms of Service.

These Terms of Service ("Terms") govern your access to and use of the Vantae web application, the vantae.ai website, the AI discovery intelligence reports and dashboards we provide, and any related services (collectively, the "Service"), provided by Vantae ("Vantae", "we", "us").

By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you don't agree, don't use the Service.

Last updated: April 2026.

These Terms govern self-serve subscriptions and pay-as-you-go use. Enterprise customers may instead be governed by a separate signed order form; if it conflicts with these Terms, the order form controls only for the conflicting commercial terms. Everything else in these Terms continues to apply.

The Service is organized around organizations. When you sign up, your account is associated with the organization that invited or paid for it. Each organization has owners, admins, members, and guests, and each role has a different set of permissions inside the product.

• You're responsible for keeping your sign-in credentials confidential.
• You're responsible for activity that happens under your account, including actions taken by teammates you invite.
• Owners and admins manage organization-wide settings, billing, members, and project access.
• Members can collaborate on the projects they have access to within their organization.
• Guests are external collaborators (clients, reviewers) granted access to one or more specific projects but not to the rest of the organization. The org owner is responsible for the scope of guest access and for revoking it when no longer needed.
• Organization owners are responsible for the data their members and guests add to the Service and for ensuring they have the right to do so.

You represent that you have the rights or authorization necessary to scan, monitor, or analyze the websites, brands, competitors, domains, queries, and content you configure in the Service. Agencies, consultants, and partners may use the Service on behalf of their clients only where they are authorized to do so. You are responsible for the accuracy, legality, and appropriateness of the data you submit.

You agree not to:

• Use the Service to scan websites or measure brands you don't own and don't have permission to measure on behalf of their owner.
• Attempt to bypass rate limits, scan quotas, or any of the safety controls built into the product.
• Use the Service to send spam, abusive content, or content prohibited by the third-party AI providers we integrate with.
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service.
• Use the Service to build a directly competing product or to systematically export Vantae-generated insights for resale.
• Submit sensitive personal data, regulated data, or third-party confidential data without the rights and a lawful basis to do so. See the Privacy Policy for the kinds of data the Service is not designed for.

We may suspend access without notice if we have a good-faith belief that continued use poses a risk to the Service, to other customers, or to third parties.

"Your Content" is the data you put into the Service: project configuration, brand and competitor lists, tracked queries, scoring weights, notes and recommendations your team produces, and any data you upload or sync through integrations.

You retain ownership of Your Content. You grant Vantae a limited, non-exclusive, worldwide license to host, process, transmit, analyze, display, and generate outputs from Your Content solely to provide, secure, support, and operate the Service for you and your organization.

We don't share Your Content with other Vantae customers, and we don't use Your Content to train third-party foundation models. See the Privacy Policy for the full picture, including which third-party processors we use to operate the Service.

Authorized members of your organization can create tokenized public share links for completed scan reports. Anyone with a valid link can view the shared report until the link expires or is revoked.

• You decide who receives a link and are responsible for sharing links only with intended recipients.
• You can revoke a link at any time from the product, and revoked links stop working immediately.
• Vantae records non-content metadata about share-link activity — including view count, last-viewed time, and the originating IP address of each view — for security, audit, and product purposes.
• We are not responsible for what recipients do with a valid link, including forwarding it to others.

Reports, scores, and recommendations the Service produces are informational. AI-provider responses, scores, and recommendations may be inaccurate, incomplete, outdated, or vary between scans, runs, and providers. You are responsible for reviewing AI-generated content before acting on it — especially before publishing changes to your own website or making business decisions based on Vantae output.

Vantae does not provide legal, financial, SEO, marketing, or professional advice. See the methodology page for what we measure and what those measurements do and don't claim.

To produce the measurements that make the Service useful, Vantae sends configured prompts, tracked queries, public URLs, and public-page content to third-party AI providers — currently OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini), and Perplexity, with additional providers possible as we add coverage. Each provider's availability, rate limits, model behavior, data handling, output, and privacy terms are outside Vantae's full control, and the provider's own terms may apply to the data processed by them.

Vantae also relies on a small number of third-party operational processors (database, authentication, transactional email, hosting, and — when billing is enabled — a payment processor). These processors are listed in the Privacy Policy.

Vantae does not guarantee:

• any specific AI mention, citation, ranking, or share-of-voice outcome;
• any specific search-engine ranking, traffic, conversion, lead, customer-acquisition, or revenue outcome;
• that scan results will be identical across runs, providers, or time;
• uninterrupted access to any third-party AI provider; or
• that the Service will produce a particular business result for your organization.

AI visibility is influenced by many factors outside the Service, including provider model updates, indexing decisions, and your competitors' actions.

Prices in USD, excluding applicable taxes. You are responsible for applicable taxes. Billing address and tax ID information may be collected for tax documentation. Monthly and annual subscriptions renew automatically at the end of each term until cancelled. You can cancel at any time in Billing settings. Cancellation takes effect at the end of the current paid term, and access continues until then.

All fees are non-refundable, including partial periods, unused time, unused credits, downgrades, and annual plans cancelled mid-term, except where required by law. Any refund is at Vantae's sole discretion.

Credits have no cash value, are non-transferable, and may only be used within Vantae. Unused v3 subscription credits roll over; immediately after each monthly credit grant, the balance is capped at two monthly plan grants and any excess is forfeited. Top-up credits expire 12 months after purchase. Pay-as-you-go usage is billed monthly in arrears.

Vantae may change prices for future terms with at least 30 days' written notice. Price changes never apply mid-term. This clause does not override founding pricing expressly promised as locked for life in your offer or order form. If a payment fails, Vantae may retry the charge, notify you, and suspend access after reasonable notice if the balance remains unpaid. A chargeback or payment dispute may result in immediate suspension while it is under review.

The Service is intended for business use.

Enterprise customers may instead be governed by a signed order form, which takes precedence for conflicting commercial terms.

Each party may receive non-public business, technical, product, pricing, customer, or data information from the other in connection with the Service ("Confidential Information"). The receiving party will use Confidential Information only to exercise rights and perform obligations under these Terms and will protect it with at least the same care it uses for its own Confidential Information of similar sensitivity, and no less than reasonable care.

This section does not apply to information that (a) was already known to the receiving party without confidentiality obligations, (b) becomes publicly available through no fault of the receiving party, (c) is independently developed without reference to Confidential Information, or (d) is lawfully received from a third party without confidentiality obligations. Disclosures required by law or court order are permitted, with reasonable advance notice to the other party where legally permissible.

Vantae uses commercially reasonable administrative, technical, and organizational safeguards to protect the Service and customer data, described further in our Privacy Policy. No system is perfectly secure.

You are responsible for managing your users, roles, credentials, and share links, and for promptly notifying us of suspected unauthorized access to your account or organization.

You may cancel a subscription at any time in Billing settings. Cancellation takes effect at the end of the current paid term, and access continues through that term. Scheduling cancellation or changing plans does not itself forfeit credits.

Unused v3 subscription credits are forfeited only when the subscription actually ends. Pre-v3 legacy credits are preserved and never expire; they are not forfeited when a subscription ends. This protection applies regardless of subscription status or plan changes.

We may suspend or terminate access if your organization is materially in breach of these Terms (including non-payment) and the breach is not cured within a reasonable cure period. See the data-after-termination section for what happens to Your Content when access ends.

When your organization's subscription ends, you have a reasonable window to export Your Content from the Service. After that window, we delete Your Content per the retention rules described in the Privacy Policy.

Backups are rotated on a fixed schedule and are purged within the same window. Specific export and retention timelines may be set out in your order form.

You will defend, indemnify, and hold Vantae harmless from third-party claims, damages, and reasonable legal fees arising out of (a) websites, brands, queries, or content you configure or submit without sufficient rights or authorization, (b) your unlawful use of the Service, (c) your material breach of these Terms, or (d) your infringement of a third party's intellectual- property, privacy, or publicity rights.

Vantae will give you prompt notice of any such claim, reasonable cooperation at your expense, and the right to control the defense and settlement — provided that no settlement imposes obligations on Vantae without our prior written consent.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. Vantae does not warrant that the Service will be uninterrupted, error-free, or that AI-generated measurements will be accurate for every query, page, or provider.

To the maximum extent permitted by law, Vantae's aggregate liability arising out of or related to the Service is limited to the fees your organization paid to Vantae in the twelve months immediately preceding the event giving rise to the claim.

Vantae is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware for any dispute arising under these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. When we do, we'll update the "last updated" date at the top of the page. For material changes we'll notify organization owners by email. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

For any questions about these Terms — legal notices, order forms, sales, partnerships, account or product issues — email support@vantae.ai.